Frequently Asked Questions
Product & Condition Questions
Are your items new?
Yes. All items sold on ShelfSpace Toys are brand new and authentic unless otherwise clearly stated in the product listing.
Do you sell used or loose figures?
No. We primarily sell new, boxed collectible toys and action figures. Any exceptions will be clearly disclosed in the product description.
Do boxes always arrive in perfect condition?
We carefully pack every order to help protect box condition. However, minor shelf wear, factory imperfections, or small cosmetic flaws may occur due to manufacturer packaging or transit. Please review product photos and descriptions carefully before purchasing.
Do you guarantee mint condition boxes?
We do not guarantee mint-condition packaging unless explicitly stated. Many collectibles arrive from manufacturers with minor imperfections beyond our control. We always aim to ship items in the best condition possible.
How do you grade box condition?
We visually inspect items prior to shipping and disclose notable imperfections when applicable. For a full breakdown of our standards, please visit our Condition Guide.
Authenticity & Sourcing
Are your products authentic?
Yes. All products sold by ShelfSpace Toys are 100% authentic. We do not sell bootlegs, reproductions, or counterfeit items.
Where do you source your inventory?
We source products through reputable distributors, authorized retailers, and trusted suppliers to ensure authenticity and quality.
Shipping Questions
How long does shipping take?
Orders are typically processed within 1–2 business days. Shipping times vary depending on your location and the shipping method selected at checkout.
Where do you ship from?
All orders ship from within the United States. Our business operations are based in Brandywine, Maryland.
Do you offer international shipping?
International shipping availability is displayed at checkout. Shipping rates, delivery times, and customs fees vary by destination.
Do you combine shipping on multiple items?
When possible, multiple items in a single order may ship together. Shipping costs are calculated automatically at checkout.
Do you ship in protectors?
Protective packaging may be used depending on the item, size, and availability. Protector inclusion is not guaranteed unless explicitly stated in the product listing.
Orders & Payments
Can I cancel or change my order?
Orders are processed quickly. If you need to request a change or cancellation, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.
What payment methods do you accept?
We accept all major payment methods supported by Shopify, including credit cards, debit cards, and supported digital wallets.
Returns & Support
Do you accept returns?
Please review our Returns Policy for full details before purchasing. Return eligibility may vary by item and condition.
What if my item arrives damaged?
If your order arrives damaged, please contact us promptly with photos of the item and packaging so we can assist you.
How can I contact you?
You can reach us through our Contact Us page. We aim to respond to all inquiries as quickly as possible.
Built for Collectors
ShelfSpace Toys is a collector-focused business built by collectors who understand that condition, authenticity, and care matter. If you have any questions not covered here, we’re always happy to help.
We’re Here to Help
Have a question about a product or your order? We’re here to help.
For faster support, please use the contact form below. Providing complete information allows us to respond more efficiently.
If you’re contacting us about an existing order, please include your order number to help us assist you more quickly.